Our client is searching for a Commercial Underwriting Team Leader to be based at their offices in Centurion
Key performance areas
Effectively maintaining underwriting standards and providing quality client and broker service
Underwrite in accordance with standards policies and procedures
Support BDCs in acquiring and retaining profitable business
Attend to administration and written communication
Ensure that all documentation is processed accurately & correctly
Ensure documentation including SASRIA is issued checked and authorized prior to dispatch
Ensure queries are resolved as per company standards
Ensure renewal reviews are completed timeously
Ensure retentions are calculated
Ensure timeous and accurate management of mail count
Request monitor survey and survey requirements as per laid down procedures
Correct unprofitable policies
Ensure policies are not overexposed
Service delivery to ensure customer satisfaction
Maintain service quality and desired outputs within a specific functional process through ensuring compliance to tactical policies procedures and standards
Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved
Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
Share knowledge on and participate in the creation of new standards control systems and procedures to maintain service delivery
Maintain effective people practices
Align own behaviour with the organization culture and values
Share and transfer product process and systems knowledge to colleagues
Collaborate and work with the Underwriting team to ensure required service levels are delivered
Continuous improvement to ensure effective service
Ensure adherence to organizational policies practices and procedures
Identify and recommend areas / ways to improve processes
Competencies
Must be administratively driven and demonstrate excellent attention to detail skills
Must be results oriented and meet the required expectations of the position
Must have the ability to make recommendations and decisions
Must be a team player and able work individually
Excellent communication skills and must be able to communicate on all levels
Excellent verbal and written customer service skills
Must be able to work under pressure
Requirements
Matric
Regulatory Exam for Representatives
At least 3 years experience in Underwriting in Personal Lines Motor and Non Motor policies
FAIS Credits as per FAIS requirement
Must be Fit & Proper in terms of the FAIS Act
Must not be debarred with FSB
Be able to handle a portfolio of approximately 400 policies
Must be bilingual in English and Afrikaans
Salary Market related based on qualifications and experience
Please forward updated resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful
