Our client a leading international brand is searching for Sales Assistants to be based in Cape Town The successful candidate will be required to deliver exceptional customer service and achieve sales goals The ideal candidate would be one who good retail experience preferably at a premium brand
Customer Service and Sales
Deliver exceptional customer service at all times across all sections and over the phone
Hosting and providing a memorable experience
Educating and informing customers on products and handling with passion and in depth knowledge
Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
Awareness of daily sales budgets actively upselling to increase customer transaction spend
Inform all customers of current instore promotions events and directed information
Provide customers assistance in the selection of quality products encouraging additional sales
Serving more than one customer at a time acknowledging and communicating at all times
Multi task between completing store operational tasks and serving customers
Processing the customer orders through the POS cash handling and credit card transactions
Own and manage individual tills including counting floats and performing end of shift till procedure
Preparing big customer orders
Ensure complaints are addressed immediately by informing the Manager on duty
Develop a rapport with regular customers encouraging repeat business Maintain a pleasant friendly atmosphere within the store at all
Product Knowledge
Comprehensive understanding of products including but not limited to product specifications
Product pricing packaging and category performance knowledge
Comply with product management and handling procedures
Compliance to food and hygiene and safety standards practicing good hygienic practices
General
Work ethic to reflect the company values and standards as outlined in the Company Policies & Procedures Lead by example ensuring a harmonious and productive environment
Record sampling and wasted products actively quality controlling products
Perform open and closing procedures signing off checklist
Perform cleaning duties signing off checklist
Perform temperature readings signing off checklist
Maintain clean tidy working areas at all times
Ensure all fixtures glass cabinets and floors remain clean and tidy throughout the day
Ensure body language mannerism physical and verbal presentation upholds the company image and grooming policy
Accepting courier deliveries and confirming all items are received against invoice
Assisting in monthly stock counts
Unpacking moving and restocking products
Using all instore equipment machines and appliances
Work health and safety
Comply with all work health and safety requirements
Report and damaged or dangerous equipment or property to management
Manual Handling
Repetitive lifting and moving of stock
Moving stock from storerooms to front of house
Requirements
Matric
Previous experience in customer service
Previous experience in a similar retail environment
Customer Service
Sales skills
Ability to handle cash and credit card transactions
Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
Daily reconciling of cash with sales receipts daily paperwork and accounting and other store administration
Salary Market related based on qualifications and experience
Please forward updated resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful
